Vivantio sells itself as a tool that you may use to run your business, but it is actually a project management tool that has been stretched out so that it may be used on a recurring basis to help run a business. The tool has plenty of functions and features, which would have made it a world beater if the tool were not so difficult to operate and it were not so unintuitively designed.
An okay project management tool that isn’t great
Vivantio is marketing by a website full of meaningless marketing blurb. It is trying to win the world record for most meaningless buzzwords stuffed into website. That is not to say that the tool is bad, it is an okay project management tool, but it isn’t a great as it online marketing would have you believe. Its primary/core use is as a task manager where you are able to set tasks, assign them tickets, delegate tasks, track task progress, set up reports and schedule auto tasks. It does this job okay, but the way the tool is laid out and the poor design means the tool demands a lot of staff hours to operate it.
Some businesses may benefit from such a tool
It is up to you to find the right type of project management tool for your business, and there is a chance that Vivantio may help you. However, you will have to spend a lot of time training your staff how to use the awkwardly designed interface. The asset management tools are below average, but the service level milestone tracking and customer SLA tracking may be useful if you can get your staff to commit to the program and if you can generate sufficient information about your customers so that it may be added into the tool. To conclude, the tool is okay, but it probably won’t impress you.